CUSTOMER ENGAGEMENT Putting patients at the heart of our local approach

the Customer Engagement team is at the forefront of redefining healthcare
by focusing on the unique needs of local communities through our innovative ecosystem model. 
 

 
By bringing together providers, payers, and pharmacies within a connected network, we co-create targeted solutions that enhance patient care, strengthen partnerships, and lower overall healthcare costs. This localized approach empowers our teams to work collaboratively with customers to address specific healthcare challenges while improving outcomes and delivering an exceptional customer experience. Every individual within our team plays a critical role in adapting to the ever-evolving healthcare landscape with a clear accountability to our customers. 

With the patient at the center of everything we do, we aim to drive meaningful change by fostering innovation, aligning on shared goals, and making a tangible impact within the regions we serve. The next breakthrough for a future free of disease starts here. Join us in delivering better outcomes for patients, communities, and the industry as a whole.

Check out our open positions and join our Talent Community to receive custom job notifications that match your interests. 

Our Greatest Breakthrough

At Genentech, we’ve spent 50 years advancing medicine. But our greatest breakthroughs aren’t confined to the lab. They’re measured in patients getting back to the lives they love, and to moments that once felt out of reach.
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meet our people

“I get to work with people who don't just 'do their jobs'—they cheer for each other, celebrate together, and stay completely anchored to one goal: making life better for our patients.”
Erin Funderburk
Therapeutic Area Manager (TAM)
“I’m proud to be part of a team that delivers life-changing medicines to people who are often left with no other options.”
Aric Braaten
Clinical Education Manager (CEM)
“Our mission-driven approach structures our teams geographically to gain a deep understanding of the unique needs of local hospital systems and patient communities.”
Dana Grieser
Director Healthcare Market (HD)

OUR STORIES

JOIN THE TEAM
Within our ecosystems and across our operating model, we are constantly looking for the best and brightest talent to join us as we continue to reinvent customer engagement in the industry. Whether you're looking for a community or patient-facing role, to be part of a local or national team, or to even be in our home office supporting our ecosystems, we have roles that redefine what it means to put patients and communities first.